Description
IP/MPBN Support Engineer - Contract - Ghana
We are looking for an experienced IP/MPBN Support Engineer, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues.
Required Technical Competencies:
- At least 5-6 years' experience, with in-depth troubleshooting skills on Ericsson MPBN nodes.
- At least 5-6 years of experience in a customer support environment.
- Highly developed IP skills and knowledge required to trace IP routing issues in the network.
- In-depth SW and HW troubleshooting skills on the Juniper and RedBack nodes.
- Highly developed knowledge of Ericsson's MPBN implementation and design.
- Highly developed knowledge of Firewalls like Netscreen etc. and Layer2/3 Switches like Extreme.
- Good knowledge of IPWorks.
- Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson SGSN, CGSN, and GGSN nodes and highly developed HW and SW troubleshooting skills on Ericsson PS CORE nodes.
- Knowledge on UMTS, GPRS, EDGE, WCDMA, GSM
- Experience on Customer Support Tools like SMS, KCS, MHWeb.
- Excellent Communication skills required (Both written and oral).