Description
We are looking for a contractor with following profile:
Profile: KNOWLEDGE MGT. SPECIALIST
Seniority Level: PROFESSIONAL
The requested skills are:
Knowledge management with level SPECIALIST
Architecture, design with level SPECIALIST
implementation, processes with level SPECIALIST
Financial or services with level SPECIALIST
consulting industry with level SPECIALIST
Interpersonal skills with level SPECIALIST
Facilitation skills with level SPECIALIST
emotional intelligence with level SPECIALIST
documentation skills with level SPECIALIST
Knowledge management with level SPECIALIST
The scope of work is as follows:
Build up a new, flexible and easy to maintain knowledge management framework
Project name: Knowledge Management for the company Services
Company & department description: The global services department is a central organization that defines company's services strategy and that plays an important role to assist the regional sales and services delivery teams with standardized services portfolio, delivery methodology, tools and analytics. In support of the growing importance of company's services portfolio, we are looking for an experienced consultant to set-up and maintain a services delivery methodology and service knowledge sharing environment for consultancy services delivery.
A Services Delivery methodology for a consultancy package typically consists of deliverable templates, tools used during services assignments, questionnaires, a standard delivery process, RACI chart It is complemented with a knowledge environment that contains background information on the service package, learnings and material used during similar projects, do's & don'ts, FAQs A first milestone will consist of the creation of a generic set of templates that apply to the whole portfolio of consultancy services and will contain presentations, reports, questionnaires, Powerpoint templates
A second milestone will be the creation of a knowledge management framework and will contain a knowledge base, knowledge documentation processes and taxonomy. Responsibilities: Build up a flexible and easy to maintain knowledge management framework to be used across the services organization to collect, store and share data and (tacit) knowledge in a consistent way This includes, but is not limited to: Create a generic delivery methodology consisting of standardized templates, tools, knowledge artefacts and standard operating processes; Produce toolkits, processes and other material to set-up an intellectual asset management framework (knowledge base, deliverables, tools, questionnaires ); Analyze the portfolio of services packages to focus engineering (80/20 rule) activities; Create and maintain for a selected number of consultancy packages the specific templates, delivery procedures, tools and standard deliverables required for an efficient and standardized global delivery; Design delivery content to be developed by offshore consultants in support of more efficient delivery; Work closely with product managers and field experts to pilot and create delivery content for new consultancy packages, including creating training plans and train the trainer in the regions; Train and coach delivery consultants in the regional delivery teams on new or updated service packages; Audit and tag projects for easy reference and re-use of intellectual assets; Drive the day to day usage and continuous improvement of the knowledge management systems, tools and artefacts; Assess the delivery of consultancy and training and establish best practices in collaboration with delivery experts; Coordinate organization-wide knowledge management efforts in services and help cultivate a culture of learning/sharing; Act as a content and knowledge database manager.
Qualifications: Professional experience in knowledge management architecture, design, implementation and processes; Familiar with either the financial or services/consulting industry. Excellent interpersonal skills (including listening and facilitation skills) and emotional intelligence to deal with a wide range of stakeholders; Self-motivator and driven to deliver quality in a consistent and efficient way; Strong project management and documentation skills; Proven collaboration, coaching/training and change management skills;
Fluent in English.
Assignment duration: 6 months