Description
Job Title & Req Number
Communications & Engagement Specialist
Reference 1933
Location - Swindon
3 months
Day rate £400 inclusive of expenses
What is the purpose of this role?
This Water utilities company based in the Thames Valley is looking for a Communications & engagement specialist reporting to the Communications & Engagement Workstream Lead, to support the delivery and execution of the Spring project Communications and Engagement strategy and plan. You will be responsible for managing the Spring Programme network of Communication Champions and Engagement Events.
What makes this role unique?
Do you want to be a part of a company that provides an essential service to our 14.4million customers? Do you pride yourself in being able to make a real difference to deliver excellent customer service? Come and join the largest water utilities company based in the Thames Valley on our transformation journey to deliver new services in partnership with our business from mobile apps to enable major programmes such as Smart Metering and market competition in 2017.
What will this role involve?
Alongside the Communications & Engagement Workstream Lead and Digital Channel Specialist, you will create and execute targeted engaging content and campaigns - both proactive and reactive.
You will support the Communications & Engagement team in delivering the Communications and Engagement programme such as multimedia visual campaigns and digital content.
Manage the Communication & Engagement network of Communication Champions
Create both proactive and reactive content in line with the Communications & Engagement Programme to ensure Champions are equipped to deliver a consistent message
Suggest and implement engaging campaigns artworked by the teams Graphic Designer
Through consulting with stakeholders organise engagement events for differing audience groups ensuring this has low impact with Thames Water's Resource and Forecasting team
Manage two-way feedback channels such as surveys and focus groups
Report and evaluate the effectiveness of the Communication Champions and Events in taking audience groups through change
What skills are we looking for?
You will be known to have extensive experience in managing multimedia content for employee engagement including film and visual campaigns, with extensive experience in managing large scale events
You will have numerous years' experience working in a similar role within a Marketing Communications team
You will be known to be a strong copywriter with Intermediate user experience of Creative Cloud Suite - Photoshop, Illustrator, InDesign
You will have worked in an environment not used to change and have strong organisational skills, you are self-reliant, working to own initiative and have the ability to work to tight deadlines, and to work under pressure
You will be educated to a degree level in Communications and Marketing or similar field
Your previous experience in communications activities includes working in an operational contact centre environment with experience in Water & Sewage organisation or Utilities or financial services.
You will be able to demonstrate in working with Internal and/or external marketing with a strong involvement in social media, film, copyrighting and internal public relations.