Description
User Researcher/Central Government/User Journey/HCI/Usability/Market Research
My client, a leading Central Government organisation, are looking for a User Researcher to join their expanding team in Newcastle. This is an initial 6 month contract, outside of IR35.
The User Researcher will be primarily responsible for designing, conducting, analysing, and reporting on user-cantered design research and usability testing for the company website, including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Researcher must be able to work with minimal supervision on multiple concurrent projects.
Essential Skills and Experience
- Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
- Proven experience of creating research strategies/approaches
- Experience of managing and analysing usability test sessions, and facilitating workshops
- Extensive knowledge of human factors, ethnography, and the user-cantered design process
- Proven experience of audience modelling and developing design personas
- Experience across web content, tools and transactional services- complex user journeys (involving development of a logical sequence of steps to complete transactions)
Desirable Skills and Experience
- Previous experience as a User Researcher in Central Government beneficial
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
- Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
- Experience of identifying user needs of users with accessibility requirements.
If this position is of interest, please send your CV to Marta at Real Staffing anor call me.
User Researcher/Central Government/User Journey/HCI/Usability/Market Research
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