Description
*Technical Author - Long-term Contract Opportunity - Inside IR35*
We are currently working exclusively with an exciting Data Analytics client of ours, recruiting for an experienced Technical Author to join an award winning team, and provide specialist Authoring skills, helping to document a large amount of technical information, for a huge programme of work spanning multiple work-streams!
Objectives of this Role
- Develop comprehensive documentation that meets organisational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement
Responsibilities
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organise, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
- Research, create, and maintain information architecture templates that uphold organisational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
- 2-4 year's industry experience as an effective technical writer/author
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously, with an eye for prioritisation
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation