Description
Costello & Reyes Group has been engaged by our client, a central government department, to identify a Content Designer to support them for an initial 3 month engagement with potential to extend.
Content designers are responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.
At this level you will:
be comfortable using evidence, data and research to make content decisions
build relationships across government to focus on the needs of the user and to influence stakeholders
contribute to and use the style guides and content patterns
engage with and contribute to the cross-government content community
Skills needed for this role
Agile working (content design). You are aware of and understand agile methodology and can apply an agile mindset to your work. You can work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery. You are unafraid to take risks, willing to learn from mistakes and appreciate the importance of agile project delivery to digital projects in government. You are able to make sure the team has a situational awareness of each other's work and how it relates to objectives and user needs. You can use a range of tools and platforms to plan and manage your work. (Relevant skill level: practitioner)
content concepts and prototyping. You understand different prototyping techniques, from paper sketches to coded prototypes and can use them to visualise content in context. You can choose the best option to make content understandable to different audiences and to demonstrate a proposed approach to content changes or improvements. You can show the value of prototyping to the team. (Relevant skill level: working)
Stakeholder relationship management (content design). You can identify important stakeholders and communicate with them clearly and regularly. You can tailor communication to their needs and work with them to build relationships while also meeting user needs. You know how to build and reach consensus. You work to improve stakeholder relationships, using evidence to explain decisions made. (Relevant skill level: working)
Strategic thinking (content design). You contribute to content strategies and policies, and can create content patterns or standards. You provide support for content improvement projects and focus on outcomes rather than solutions and activities. (Relevant skill level: practitioner)
User focus (content design). You can identify tasks that will provide insights into a problem. You can formulate hypotheses, gain insights from data and user research and make decisions on findings. You understand the range of different users who might access content and services and can identify their needs based on evidence. You can translate user stories into content that meets users' needs and propose suitable design approaches. You can use quantitative and qualitative data about users to turn user insights into outcomes. (Relevant skill level: working)
User-centred content design. You design content to meet user needs and make complex language and processes easy to understand. You can present the right information in the right format for what users need. You have robust experience of writing, editing and publishing digital content with experience of using content management systems and content production processes to publish content. You write in plain language in a way that users understand, making information accessible to all. You understand government accessibility requirements and can design content that works with common assistive technologies. You use data, research and evidence to review and evaluate content to make improvements. You consistently and effectively apply content standards and style guidelines to your work. You work to continuously improve content and understand why content life cycle management is important. You can work autonomously. (Relevant skill level: working)
Should you be interested in the above positions, please feel free to submit your CV and call for further information.
Costello & Reyes Group Limited is one of the UK's leading providers of recruitment advice and services and acts as a recruiter on behalf of our client.