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Keywords
User Experience (UX)
Research
Service Orientation
Customer Relationship Management
Regulatory Compliance
Interaction Design
Public Service
Web Standards
Expertise in Communications
Hardworking and Dedicated
Description
- Work within agile delivery teams to produce and implement high-quality design concepts for digital services
- Work with User Researchers to ensure all output, internal and external, is well designed and user focused
- Design and deliver consistent, user focused communication material
- Partner with colleagues to ensure a consistent user experience across services, including designing reusable elements of a digital service
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example User Researchers and Business Analysts
- Deliver high quality digital service designs that meet web standards, ensuring that compliance with accessibility standards is built into designs from the outset
- Communicate credibly with a wide range of digital delivery disciplines internally and externally
- Participate in the wider Interaction Design community (outside of Mercator), building relationships with other designers, identifying learning opportunities and best practices we can adopt
