Description
As a Content Designer you will work with software developers, designers and legal teams to produce high quality digital services. You will be responsible for writing web content that will help users understand how and encourage them to use new digital services. The material that you develop will cover a wide range of topics and users, so you need to be user-focussed and know how to write with the user in mind first and foremost.
Key Responsibilities
- Write high quality content for new digital services that will encourage people to use them
- Take complex language and processes and make them simple to understand
- Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey
- Work with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
Skills and Experience
- Excellent communication and interpersonal skills
- Experience of writing for the web, with proven ability of creating content that is accessible and usable
- Experience of user-centred design
- Proven experience in using metrics and user feedback to define/refine content
- Experience in choosing the best format for displaying information to the user
Desirable
- Proven experience of working within a web, online and digital environment,
- Experience in working with content management and publishing systems
- Proficient in writing Markdown.