Description
Senior Business Analyst - ITIL
Job Title: Senior Business Analyst - ITIL
Company: Direct IT Recruiting Inc.
Location: Toronto
Job Category: 6 month contract
Career Level: Senior
Work Experience: 5+ years as a Senior BA, 3 years Agile, Lean, ServiceNow, Service Catalog
DESCRIPTION:
As an agile team member, this position will conduct business analysis, requirements gathering, documentation and testing for defining and delivering a Service Catalog.
RESPONSIBILITIES:
- Conduct business analysis, requirements gathering and documentation, as well as testing on the Service Catalog project, taking direction from the Project Manager and IT Lead
- Engage customers and information technology stakeholders to collect and document service catalog attributes and requirements
- Analyze requirements against existing processes and systems for gap analysis and recommended improvements
- Conduct analysis of fulfillment process workflow and outline alternative solutions considering benefits, risks and costs
- Conduct working sessions and use interviews to obtain appropriate information to develop solutions (eg one-on-one discussions, formal requirements gathering sessions)
- Translate business requirements and information gathering discussions into professional business presentations and other types of business documentation
- Identify and assess requirements and scope changes, liaise with IT partners to determine project impact, issues and risks
- Work with Quality Assurance Lead to facilitate and assist with the development and execution of the testing requirements
- Provide input and recommendations to Organizational Change Management including rollout approach, communication, training and post launch adoption
- Mentor and develop other project team members for full transition as required
SKILLS:
- Commerce or other degree when combined with relevant work experience
- A minimum of 5 years of experience as a Senior Business Analyst or Lead Business Analyst
- A minimum of 3 years of experience with lean and/or agile practices and tools pertaining to the analysis, requirements, design, development, testing, deployment and maintenance of services or solutions
- Excellent understanding of service strategy, design, transition and operations concepts, processes and practices, ITIL certification a desired asset
- Strong Analytical skills with knowledge of techniques and tools used for process mapping are essential. Overall end-to-end view of service intake, fulfillment, process and data flows to efficiently deliver services
- Ability to identify underlying assumptions and constructively challenge them if necessary to ensure scope and requirements are clearly understood and documented
- Excellent communication skills including business writing and presentation skills
- A natural leader with strong relationship building skills
- Proven ability to adapt to constantly evolving priorities and environments, ability to multitask and work independently
- Track record of successfully delivering initiatives
- Experience working with requirements gathering and implementation of a Service Catalog is highly desirable
- Practical experience working with ServiceNow, SharePoint, Excel, Visio an asset