Description
Company ProfileOur client is a Top 500 ranked multinational specialized in material and chemical products.
Job descriptionThe network support engineer establishes and warrants network performance.
Is responsible for:
- Analysing, configuring, coordinating, maintaining and repair of the network infrastructure in an international company.
- This can be either support onsite or remote on the customer's EMEA network environment.
- Ticket solving on level 2 in a small team of key competent Network Support Engineers
- User assistance in daily Network oriented problems.
- Involvement in network projects, handling coordination tasks.
Assisting, coordination a steering the upgrade network devices: - switches, routers Wi-Fi controllers and related hardware in an international environment.
- Investigation, diagnostic, testing and resolution of IP Network and Wi-Fi incidents
- Monitor performance, troubleshoot network problems and outages, schedule upgrades.
- Collaborating with the network & design architect on network optimization.
*Network design is not part of the job. - Coordinating resources when necessary and acting as SPOC to operational teams.
- Interacting with Telco partners & networking vendors.
- Working in validated environment which implies writing and maintenance of technical documentation and
- procedures, and follow controlled change management process.
- Update of technical documentation.
*On hands installations are rare
- Excellent spoken and written skills in French and English
- Strong knowledge of IP Network
- Strong knowledge of Cisco IOS and CLI
- Good knowledge of Infoblox IPAM appliances
- Good knowledge of monitoring tools such as Splunk or Cacti
- Communication skills (maintenance teams, suppliers, other customer sites)
- Surely capable of solving problems and able to deliver remote support
- Autonomous, can work independently but also is a team player
- Strong analytical skills
- Service minded and familiar with the fundamentals of IT Service Management and SLA's
- ITIL aware (concepts, terminologies, ICT processes).
- Coping with stress in crisis Situations
- On Duty: The candidate will accept to be on call (every 3 weeks)
- Bachelor Degree in Computer Sciences or equivalent by experience.
- Minimum 5 years of experience in a similar position
- At least CCNA Certification or equivalent by experience.
- CCNP is an asset and CUCM certification or equivalent experience in a plus
- ITIL v3 Foundations certified is an asset
- Strong affinity with IT evolutions
Working in a stable and international environment. Longterm engagement.
Start date: ASAP
Temporary contract: 1 year + extension possible
Interested?
Send your CV to Erik De Backer by email or call for more information