Description
Incidence Coordinator- Spanish Speaking, Aerospace.
(Contract- Permanent opportunity depending on performance).
Type: Contract. 24x7. Rotational basis
Duration: 6 months. Opportunity for extension and joining the company in a permanent role.
Languages: English (Conversational) and Spanish (fluent).
Domain: Aerospace
The ideal candidate must-Have:
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7-10 years' experience.
- Expert knowledge of the catalogue of services, with special attention to services that have critical business impact.
- Proven track record of coordinating and supervising highly technical staff to ensure service continuity in optimal delivery of the service.
- Experience of running and driving Major Incident bridges involving Technical leads in a multivendor environment.
- The ability to handle detailed technical and non-technical data, comprehend and communicate essential information in a compelling way to non-technical production staff.
- English and Spanish spoken and written. Documentation and communication with the clients could be in Spanish and English.
- Knowledge and experience in airports and aircraft operations will be value add.
Good-to-Have
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ITIL Change/Release Management Practitioner certification
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Knowledge and use of change management software (BMC Remedy)
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Experience of chairing Change Meetings.
The main responsibilities will be:
- Act as the central point of contact, coordinating all teams to ensure speedy and rapid resolution of the incident. This includes being responsible for the whole IT service.
- Coordinating the teams for quick resolution critical service incidents.
- Monitoring to ensure complete service availability, on each shift.
- Create a shift report providing details on all relevant incidents, including major incident reviews.
- Review applications/projects before go live' and determine if new procedures are required
- Provide support to the first level support team.
- Daily audit of open incidents in the Service Desk according to established work procedures
- Communication of scheduled Changes to services that could Business.
- Coordination and cooperation of all support teams on the Bridge (included First level - Service Desk)
- Responsible for resourcing levels of the shifts.
If you are interested in this position you can send your CV to (see below) with your minimum rate expectations and availability to start. Alternatively, if you are not interested at this particular time, you can also send your CV for future opportunities and refer a friend since we offer a commission scheme.