Description
Bristol
Up to £25,000 subject to experience
Jelf is one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies. Jelf's purpose is simple: to build a long-lasting relationship with clients and to become their Trusted Adviser. The Group has 36 offices in 33 locations across England and Wales employing over 1,200 members of staff.
A multi-award winning business, with a turnover in excess of £80m, Jelf works hand in hand with local, national and international clients in over 100 countries. Jelf has built its business on the ethos of placing the client at its heart and providing the very best care and personal service - a core value that still remains true today.
We currently have a fantastic opportunity for an experienced Claims Handler to join our team based in Clifton, Bristol, on an initial 9 month contract, potentially longer.
Working within a team of claims professionals the purpose of this role is to provide an expert claims service to our clients and scheme members and manage all aspects of a claim to ensure a satisfactory conclusion.
We are looking for candidates with excellent communication skills gained within a claims environment that combine strong telephone and administration skills with a positive approach and a desire to achieve results.
Duties:
- To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions.
- Advise clients on policy guidelines referring to claims
- Management of client expectations throughout
- Liaise with providers regarding individual claims
- Issue claims forms when required to gather the necessary evidence and guidance notes
- Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
- Ensure activity meets internal Service Level Agreements (SLA)
- Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively
Skills and experience:
- Previous Claims experience is essential, ideally gained within a broker environment
- Customer focused with strong relationship management and account handling skills
- Professional communication skills
- Strong organisational and prioritisation skills
- Understanding of working within SLA's with the ability to meet and exceed KPI's
- Effective team player
- High level of accuracy and attention to detail
- Cert CII qualified or working towards
- Acturis knowledge is desirable
To be considered for this role please click 'apply' below, or for more information please contact (see below).