Description
Support: PowerShell, Outlook, Exchange LYNC, Active Directory
Global company seeking Support for Microsoft Outlook Client Software and O365 Exchange Online. Successful Candidate will be retained into 2017.
* Performs the support, operational, monitoring and control activities of the Global Messaging Services Outlook Client Support and Exchange team, including all supporting components/tools/processes for proper operations.
* Supports the Microsoft Outlook Client Software services and supporting components (ie - O365 Exchange Platform, LYNC, Windows 7 etc.) offered to customers inside and outside of Global Infrastructure Services.
* Provides daily support direction and communications to external support team members within area of responsibility.
* Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
* Ensure effective collaboration between team members and other support teams within the organization (ie - issues, resolutions, planned service interruptions etc.)
* Work with team members to ensure operational and support coverage as required.
* Monitors operations status and provides detailed reports as appropriate.
* Adheres to all Company compliance processes and procedures.
* Provides fourth level support and operations for all Microsoft Outlook client primary and Exchange related issues.
* Ensures day to day operations (ie, but not limited to performance monitoring, capacity management, event monitoring) of Outlook Client and supporting infrastructure (Exchange) and the necessary actions are taken.
* Identifies and resolves problems that may impact daily operations.
* Provides support and assistance to customers to identify and resolve technical problems.
* Escalates issues/problems to other internal/external support organizations as necessary.
* Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
* Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
* Contributes/supports an environment which fosters a high-performance and innovative organization.