Description
KPMG are currently looking to recruit a number of Customer Service Advisors to join the team in Leeds and work closely with one of our leading Financial Services clients.
The purpose of the role is to deal directly with customers via inbound and outbound calls. The Customer Service Advisor will be required to answer inquiries and schedule appointments ensuring a high quality output.
Key responsibilities
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Ensure that all calls are handled in line with agreed SLA and Quality framework
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Take ownership for actively striving to improve the process
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Maintain personal compliance of Operational and regulatory risk
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Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme and business standards
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Ensure quality is Embedded within the work with policy
Experience/Skills/Qualifications required
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Experience of working in an operational/call centre environment is desirable but not essential
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Excellent customer service
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Working knowledge of MS Office- Excel, Word and Outlook
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IT literate, proven experience of working with multiple systems
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Working successfully in a target driven environment
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Articulate in both written and verbal communication