Description
Service Desk Analyst (1st Line)
London
3 months
£10 - £15 per hour
ASAP Start
A Service Desk Analyst (1st line) is required to join a leading MSP on a 3-month contract.
As the Service Desk Analyst you will have a highly varied role and will be responsible for supporting the infrastructures of a large range of clients. Activities can vary from printer diagnostics straight through to full office moves, data migrations, outages, server support, network deployment and server configuration.
Other responsibilities include:
* Remote Support
* Network administration
* Client communication
* Incident Management and service requests
* System checks
* Monitoring and reporting
* Escalation management
* Ticket completion
* Network documentation
* Communicating with clients via phone and email
* You will be exposed to a number of technologies such as Citrix, Hyper-V and VMWare and as a continuation of your development you will be learning and applying skills in higher level technologies.
Key skills for the successful Service Desk Analyst include:
* Exposure to Windows Server
* Exposure to Exchange Server
* Windows Desktop
* MS Office
* Excellent customer service skills
* Ability to communicate technical issues to all levels
* Excellent written and spoken English skills
* Excellent interpersonal skills and team player attitude
Beneficial skills for the successful Service Desk Analyst includes:
* Exposure to Active Directory and Exchange Administration
* Beneficial Requirements
* MCP, MCSE, MCSA or CCNA qualification
* Server, Exchange & Networking experience
* Citrix experience
* Working in a multi-client or managed services environment
A demonstrable track record in a similar role is a necessity for this business critical role. The culture is one that promotes creativity and the ability to think outside of the box. This is an exciting opportunity for a Service Desk Analyst in search of a new challenge that will push them out of their comfort zone.
This is an exciting an urgent requirement. If you would like to be considered, please click apply or contract me directly on