Description
We are looking for a
IT CRM Specialist (Veeva) (m/f)
Reference: -en
Start: asap
Duration: 12 MM++
Place: in the Zurich region
Branch: Herstellung von pharmazeutischen Erzeugnissen
Your tasks:
- Act as the entry point for all the CRM & Data IT admin needs for the Commercial Excellence, Sales & and Marketing departments
- Manage incidents and service requests for the LOC and communicate results
- Engage directly and regularly with vendors to review open topics pertaining the CRM Veeva area (L1 and L2 of support)
- Support BI tool training
- Perform IT business analysis with the local operating countries to capture their unmet requirements
- Act as subject matter expert for all CRM territory alignment modules
Your qualifications
- Strong technical understanding of CRM systems and commercial IT architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the commercial space
- Experience supporting CRM applications
- Experience with Salesforce.com and/or Veeva platform strongly preferred
- Knowledge of CLM, Co-Browsing, Sample Management, Order Management, KAM/KOL Management, Social Media Integration, Digital & Tablet Solutions, Remote Medical Information, BW/BI processes and tools is beneficial
- Certifications in the area of Veeva, Business Intelligence, Territory Alignments and ITIL
Skills:
- IT consultant
Keywords: IT-Berater