Description
Support Escalation Agent: German Speaking- Reading- Initial 6 Month Contract- £30K-£34Kpa
Our Client, a Global technology company is seeking a German Speaking Support Escalation Agent to be based in Reading on an initial 6 month contract.
Do you want one of the most exciting consumer IT support roles? A job where you'll see new challenges every day in an environment where you are fully empowered and supported by the best in the business. Do you want the chance to work with customers from across Europe, Investigating and resolving the most complex of issues in a place where you can collaborate, learn and share your knowledge?
Our Client are looking for several individuals that can help deliver and lead a truly exceptional support experience, advocating for customer and driving positive change back into our products.
Experience:
1.What we are looking for
Passion for helping people and a passion for Technology
Strong knowledge in products such as Windows, Microsoft Office, Skype
Previous support experience
Multilingual
Exceptional customer handling skills and the ability recover situations ensuring high customer satisfaction
Ability to work in a fast passed ever changing environment
2.What would be great to have
Experience in using and supporting a broad range of Microsoft products
Research and resolve technical issues using resources and initiative
Backup and recovery
Developing solutions including interfaces, services, utilities or customer requests.
Certification on MCITP, MCDST or MCSE is a plus
3.Personal Attributes/Interpersonal Skills
Customer oriented with strong communication skills.
Collaborative team player with strong stakeholder management skills;
Problem solver that can identify both short term mitigation and propose option for resolution
Excellent time and organization skills
Ability to manage and work within ambiguity to reach a successful outcome.
Inquisitive and proactive, actively seeing more efficient ways of working
Work on individual issues whilst contributing to the team success
Excellent interpersonal communication skills and written communication skills. Open, confident communicator.
Ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
Ability to come up-to-speed quickly on new technical products and techniques
Ability to work effectively with other groups
Ability to provide analysis of complex issues
Ability to recover customers from challenging situations
3) Language
Fluent in German