Description
Reference No.:915535SM
Industry:
Pharma
Location:
Basel und Region
Start Date:
ASAP
Duration:
6 months (+)
Workload:
100%
About us:
ITech Consult AG is a Swiss IT consultancy firm which was founded in 1997 by IT professionals. Our Pay rolling is referred by 98% of our freelancers as the best Pay rolling system in Switzerland. Do you require more information? Feel free to contact us
Role:
To execute predefined processes in the areas of:
- Primary executor of local IT rep processes
- Backup for PC lifecycle replacement scheduling (PCLCM) processes
- Backup service support on non-standard solutions
- Execution of some Service Desk ticket monitoring processes.
Requirements:
- Education qualifications beyond Matura level particularly in IT
- Experience/interest in IT, preferably in support
- Experience working in pharma Industry
- The ideal candidate will be a team player, who is organised and who has good soft skills as the role involves working with users.
- They will have experience in operating computer based processes.
- They will have some technical understanding, perhaps from working on an IT support desk.
- Understand the local IT representative processes and execute them in a timely fashion including management of users and user expectations.
- Understand the approach to PC Lifecycle Scheduling and to execute the scheduling processes as needed.
- Become familiar with the portfolio of Non-Standard Support services we offer and provide service support and first line incident management as needed.
Languages:
Business German and English