Description
Our Client, a well-established Global IT Outsourcing Organisation, are currently seeking an experienced Customer Support Administrator On a contract basis. Initially the contract will be 12 Months in duration and will be based at their busy and secure site in Erskine. The successful NetBackup engineer will be responsible for providing support, provisioning, maintenance and administration in a large and diverse engineering services programme.
Role Overview
A Customer Support Administrator (CSA) initiates the customer hardware return from our customer's site to our Technology Renewal Centre (TRC), co-ordinates with our logistics team and acts as the interface to our customers in this process. On receipt of equipment, the Technology Renewal Centre (TRC), assesses, tests & prepares customer-returned equipment for resale to realise any residual value.
Candidate profile
Ideal candidates will be educated to degree level or have equivalent experience in Business, IT, or Finance industries with previous experience in a customer facing role.
Candidate skills
- Analytical and reporting skills are essential.
- High level of written and oral communication skills.
- Excellent organisational and time management skills.
- Ability to liaise with external and internal customers.
- High level of work accuracy and attention to detail.
- Good telephone manner with a willingness to get the job done.
- IT industry/product experience.
- Advanced MS Office skills ie Excel, Access and Outlook are essential
Responsibilities
- Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
- Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
- Non-technical teams provide support to internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephone or e-support methods.
- Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks.
- Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
- Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.
- Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.