Incident Manager

Description

Incident Manager

Our client, a global leading telecommunication company are recruiting for a Incident Manager to join their business in the United Kingdom.

Position Title: Incident Manager
Position Type: Permanent
Start Date: April 2016
Duration: Permanent
Location: Greater London area
Contact: Tihana Tonkovic |

Responsibilities:
- Responsible to manage incidents, especially P1/P2, to meet contractual SLA and make the customer is satisfied during whole process of issue handling
- Produce complete reports for major incident review and incident trend analysis
- Continue improvement on incident management
- Maintain good relationship with customer

Qualifications:
- 8+ years work experience, 4+ years incident management experience in telecom domain
- Experience on working in multicultural organization is preferable
- ITIL understanding in depth
- Basic mobile network knowledge, and software, especially Billing/CRM, is preferred
- Strong communication skills
- Capability and skills to lead and manage urgent or important issues including customer and internal sides

Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGTT/6836
Or call Tihana on: