Description
Proteus Europe is searching for fluent French and English speaking Service Desk Agent for an 8 month contract role based in Wavre, Belgium.
Our Client:-
Our client is an international consultancy with a reputation for delivering on projects with their consultancy customers. You will join and be part of their team to ensure this current project is a complete success.
Your New role:-
First line support for all areas in scope of the Service Desk
Key Responsibilities/Deliverables:
- SPOC for IT users on day-to-day basis
- Call handling
- Log and update incident/request tickets
- Handle incidents and requests as defined within Service Desk SLAs
Your Skills and experience:-
Essential Skills:-
- Working knowledge of a Service Desk and support organization
- Functional knowledge of IT support tools and reporting
- Familiar with the fundamentals of IT Service Management and SLAs
- Excellent spoken and written skills
- Excellent phone handling skills
- Strong customer/end-user orientation
- Strong empathy towards customers/end-users
- Strong analytical skills
- Good knowledge of Windows operating systems: XP, 7
- Basic knowledge of networking, Servers, printer management and Active Directory
- Basic knowledge of SAP is a plus
Desirable Skills:-
- Strong affinity with IT evolutions
- ITIL v3 Foundations certified is a plus
Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.