Description
Reference Code: FR16H2060
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CONNECT44 is hiring on behalf of a major telecom Company on the profile of
Location: Paris (France)
Start Date:
Duration: 3 months (Extendable Contract)
Experience: +5 years;
Language: French and English are mandatory
MAINS MISSION:
3G/2G optimization technical support of the Huawei and Nokia BSS swap.
FUNCTIONS AND RESPONSABILITIES
- Technical support for 3G/2G NW KPIs Optimization teams.
- Optimization of usual 3G/2G NW KPIs on both Huawei and Nokia UTRAN
- Will ensure proper technical support is provided for achievement and maintenance of target 3G/2G NW KPIs.
- Will ensure a good communication with Customer contact throughout the project and with several optimization teams.
- Will support management in establishing priority in order to achieve best possible balance customer satisfaction versus project planning
Customer care
- Provide 3G/2G optimization technical support to customer teams.
- Reach customer satisfaction according to daily expectations
- Undertake the technical 3G/2G optimization support to optimization teams.
- Understanding and keeping under control the customer issues with the proper communication to the client.
Communication
- Provide daily/weekly report to management team
- Increase customer satisfaction and confidence by ensuring all issues identified are dealt with and provided a solution within the required timeframe.
Compétence/aptitudes:Technical competence:
Proven Huawei/3G/2G experience.
Sound knowledge of OSS Huawei management
Proven GSM/WCDMA Radio network planning and optimization experiences
Excellent GSM/WCDMA system knowledge
Excellent knowledge of usual performance management tools:SW suite required such as Mapinfo, Actix/Nemo and performance management datamining tools such as Metrica, Optima or equivalent.
Swap experience is required.
Relationship competence
Autonomous, dynamic, opening mind
Directed satisfaction customer, autonomous, force of proposal and to show synthesis
Excellent internal and external communication
Linguistic capabilities:
French - English
Profile:Operational quickly
Experience: +/- 6 years in the 3G/2G BSS Network Planning Optimization with at least 1 year in 3G Huawei and Nokia UTRAN planning and/or Optimization.
Excellent GSM and UTRAN E2E network skills
Team working skills
Field operations skills
Proficient with Actix/Nemo/Atoll
Proficient with OSS performance management post-treatment layers concept such as Metrica, Optima or equivalent.
Excellent experience of BSS/UTRAN protocols analysis
Mobility: Business trip to be envisaged in different cities in France/countries in Europe