Description
Incident manager
One of our Leading Global Tech clients is urgently seeking a Incident manager for a long term contract paying excellent rates
Start Date: ASAP
The Incident manager will ideally have the following skills:
- Responsible for all IPC processes during operations and will drive the service integration function
- Understands standards and processes required for customer and implement/refine the processes
- Drives all incidents occuring at Apoteket
- Will coordinate with offshore IPC team for Change and Problem management activities
- Manage service support and service delivery activities in-line with ITIL best practices
- Identifies opportunities for service improvements and assist teams to execute service improvement initiatives
- Swedish speaking resource for coordinating any incident or discussion at onsite along with onsite SDM
- Languages Swedish and English
Please send your CV and I'll get back to you immediately.