Customer Service Advisor (Webchat)

Job type:
on-site
Start:
n.a
Duration:
n.a
From:
Convergys
Place:
Lancashire
Date:
06/28/2016
Country:
flag_no United Kingdom
project ID:
1156132

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This project is archived and not active any more.
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A bit about us&hellip Convergys is one of the largest contact centre providers in the world, with more than 150 locations in 31 locations around the globe. However what we&rsquore most proud of is the amazing 125,000 people we have working here &ndash we&rsquore a bunch of fun-loving, energized and caring people who successfully manage billions of customer interactions each year.
Who we&rsquore looking for&hellip We need enthusiastic, highly motivated people who are looking to move into a busy and dynamic environment where hard work is rewarded.Our Web chat advisors are the experts when it comes to looking after customers and making them happy. Whether you&rsquore talking to existing customers, or potential new ones, you&rsquore friendly, helpful and positive approach will leave them feeling valued.So if you&rsquove already got some experience of working with customers, whatever avenue that may come from, as well as the drive to make money, and you&rsquore up for a fun, new challenge, you could be just the person we&rsquore looking for!
Our Web chat advisor's deal with customers via live chats. They are responsible for achieving specific sales targets and maximizing sales opportunities
Place and/or receive customer inquiries. Maintain broad knowledge of products, pricing, promotions, and procedures. Ensure excellent service is delivered to our customers. Meet sales goals and other Key Performance Indicators (&lsquoKPIs&rsquo)Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer. Answer billing questions. Strong communication and negotiation skills required. Ability to remain calm under pressure.
Strong PC and typing skills required Ability to learn and think conceptually
Able to rotate shifts / weekends, as and when needed&bull

We are offering a basic salary of £14,806-£15,912 with OTE potential of £18,000 - £22,000 plus excellent company benefits . There&rsquos also an abundance of team nights out, parties and charity events to keep you entertained!
 

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