Description
Senior Administrator, Customer Service, Co-ordinator, PA, Global Administrator, Strong Communication
Our client, a major multinational mass media and information client is currently recruiting a Senior Administrator/PA for a 6 month contract based in Canary Wharf. This role is starting as soon as possible.
Professional Experience
- Senior Administration experience on a global scale.
- Strong communication skills.
- Experience at building and maintaining relationships both onshore & offshore.
- Extensive order management experience with experience with large and small clients.
- Working knowledge of Trust/Siebel/Sailthru.
- Customer service industry or relevant experience.
Behavioural Competencies
- Focusing on Customers
- Collaborating across Boundaries
- Driving Results
- Thinking Globally
Technical/Professional Skills & Competencies
- Attention to detail.
- Proven experience working independently, with demonstrated strong critical thinking and problem solving skills.
- Exceptional knowledge and understanding of our clients order management, entitlement billing and reporting systems, processes and business policies. Specifically Trust and Seibel
- Excellent communication skills.
- Flexible and adaptable.
- Strong organizational skills; strong project management skills.
- Ability to analyze, evaluate and make logical decisions.
- Team focused, with the ability to work collaboratively with cross functional partners to achieve objectives
- Ability to work to tight/demanding deadlines/targets in a fast-paced environment.
- Strong project management, stakeholder management and people influencing skills.
- Knowledge and experience of working with Sailthru to communicate with the customer
Relationships: Internal/External
- Internal: Sales/Account Managers, Customer Service teams, Credit Management, Finance and Product Support Groups.
- Provide feedback to upper management and cross departmentally on common customer concerns and ideas for resolution.
- Influences upper management regarding common customer concerns and provides recommendations for resolution.
- External: Frequent customer engagement on administrative issues
Certifications/Education
- Bachelor's degree (or equivalent) advantage, not required.
Suitable candidates should submit their CV in the first instance. If you have any questions, please contact Hollie Doyle.