Description
Customer Service Account Representative-Initial 12 Month Contract-Loughborough-£10.77ph
Our Client, a Global Manufacturing Company, is seeking a Customer Service Account Representative to be based in Loughborough on an initial 12 month contract.
Overall Mission:
To develop and maintain strong working partnerships with all customers (Internal & External) and to proactively manage and co-ordinate all aspects of the supply chain, to provide world-class customer service and support for the business in the achievement of its goals and objectives.
Job Responsibilities:
Responsibility for designated business, including key accounts.
Duties will include:
Order processing.
Responding to customer enquiries by email and phone - order chasing, price confirmations, where to buy, order discrepancy handling etc..
Preparation of quotations documentation.
Timely and accurate maintenance of customer details on in-house Mainframe system.
Busy in and outbound telephone line.
Close liaison with Sales Representatives.
Understanding/experience of different supply chain routes.
Specific Complexity:
The management of customer specific processes and bespoke procedures for order fulfilment.
Multiple Internal and External contracts.
Managing change and reacting appropriately to unforeseen circumstances.
Managing ever-increasing demands in a global economy.
Qualifications:
Minimum degree level or equivalent. (desirable)
Experience:
Customer Services experience in a similar position/commercial environment is essential.
Key Skills:
Strong customer focus, excellent communication and negotiation skills.
Professional and able to work as a key member of a busy team.
Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
Presentation skills.
Multiple systems are used within the department so the candidate would need to be used to this complexity and to multi-tasking.
Busy department. Candidate needs to be able to self-manage and prioritise workloads and changing priorities.
We would expect the individual to take ownership for managing their own workload.
We require a professional individual with a confident telephone manner and experience in a similar environment, able to work on their own initiative.
Please note - this is not a call centre role, and requires the ability to work without a script, and to quickly acquire technical knowledge.
Please quote reference 67243/JC.