Description
Support Analyst - 1st Line, sought by Global Investment Banking client for an initial 12 month contract based in Belfast.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
Providing a consistent approach to reporting and managing the delivery of projects is expected. Ensuring appropriate controls of resources avoiding any unnecessary risk to the business.
This role will suit someone who has a strong desktop support background, with people management skills and wants to progress into a more high profile role within the sales and trading environment.
The Service Desk currently provides coverage 24x6 from Sunday to Friday and implements a follow the Sun model between Belfast and San Antonio. The shift pattern includes a regular night shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects.
Although being part of a team, you will be expected to work un-supervised on occasion and manage your workload effectively.
Please apply for further information.