Description
Job Title: Service Desk Analyst
Job Location: Lithuania
Job Type: Contract
Please go through the Job Description/Required Skills below:
- To provide IT support and resolution on all types of incidents and requests reported to the IT Service Desk from a global customer base. This is done via Phone, Email & Service Desk software.
- To maintain a high degree of customer services, keeping users updated on progress with support incidents.
- Experience in using telephone and remote support tools to troubleshoot and resolve user issues
- To provide navigational and operational help for a wide range of banking processes, procedures and IT systems.
- To show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk.
- To support the development and training requirements of new entrants.
- Should have 1st line Help desk experience.
- Good understanding of End User Environment including Desktops/Laptops/Virtual Desktops/Hardware set up & configuration.
- Experience using Service Desk software.