Description
Operations Support Manager
Birmingham
Contract
Salary Negotiable
Our client is currently looking for a Senior Operations Support Manager within the Data Centre Arena. The main purpose of the role is to manage the data centre technical team whilst ensuring the service delivery and the over achievement of SLA's.
This means as the Senior Operations Support Manager you need maintain and improve the service level delivery by proactive reporting and trend analysis. Making sure in the mean time you drive proactive maintenance to ensure service stability.
Other Main Duties:
- Minimise the number of customer escalations through proactive/preventative service improvement and risk mitigation.
- Work closely with the Offshore Infrastructure Services Teams to form a joint delivery team.
- Ensure UK Services accountability for all Data Centre customers' service delivery.
- Directly interact with clients, customer managers, account managers, technical teams and third party suppliers in the delivery of good practice service delivery.
Skills and Experience:
- Senior level IT Management/leadership experience within a Data Centre Environment
- Strong IT technical background
- Good knowledge of Cloud, Networking, Storage and Security technologies
- Good experience of CISCO, Microsoft (Exchange, Active Directory, Azure), Citrix, VMWare
- Strong and confident character with the ability to deal effectively with junior engineers up to senior stakeholders.
To apply directly please email James on (see below) or for a informal chat please call