Description
GM: $6.05 - $15.25
Comments:
- The job title should be listed as "Complaint Coordinator". Experience with Post market Surveillance, complaints, quality assurance or auditing is a huge plus. Attention to detail is a MUST. Pay will be $18-$26 DOE
Experience:
- 2-5 years of experience in position or specialization or equivalent education.
Description:
- Monitoring and oversight of the complaints database
- Review all incoming product complaints (DHR review, product replacement assessment, issue product return label)
- Facilitate customer communication regarding complaint issue
- Interface with sales, clinical, other division's complaint staff and other internal departments
- Triage complaint for potential safety; notify management or designee of potential safety cases
- Review appropriate criteria for closure of complaints
- Responsible for direct contact with complainants and support of positive customer relations with respect to customer complaints and inquires.
- Work with the Customer Support team (Sales and Clinical Force, Technical Services, Customer Service, and Other Volcano Divisions) to obtain customer complaint clarification and customer follow-up documentation, including product return