Description
Position: EDI Operations Associate I
Location: Columbia, SC
Duration: 6 months
JOB DESCRIPTION:
- 80% Provides telephone support in set-up and troubleshooting of Juniper VPN software, and browser related problems.
- 10% Follows guidelines for managing user ID's and logging them into a call tracking system, while maintaining them in an Active Directory.
- 10% - Performs other duties as assigned.
DAILY JOB RESPONSIBILITIES:
- 90% incoming calls for: password resets, assisting callers with enrolment and logon problems for the Juniper Network VPN Client, using Active Directory and recording calls in a tracking system.
CANDIDATE TECHNICAL BACKGROUND:
- Under supervision will work with Active Directory creating, deleting and resetting passwords.
- Perform E-Mail merges from Outlook and MS Word, sorting and searching columns on Excel.
- General computer troubleshooting skills. All troubleshooting is done over the phone, some internal processes documenting and preparing upload files for Active Directory, Mail Merges