Description
We are hiring for Service Desk Support - Dutch Support with one our reputed client.
Job Title: Service Desk Support - Dutch Support
Job Location: Budapest, Hungary
Job Type: Contract
Start date: Immediate
DUTCH Language is MUST
Job Description:
Technical Skill set Voice Call Handling: Good knowledge of handing voice calls.
Email Communication: Good email writing skills.
Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
AD: Knowledge on - Active Directory, Proxy, DNS, Group Policy.
Network: Knowledge on - LAN setup, basic routing and switching, passive networking.
Desktop Security: Knowledge on - Antivirus deployment and update, patch management, monitoring and reporting.
Desktop, Laptop, Handheld devices: Knowledge on - build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
Printers: Hands on experience on managing printers (Local & Network printers).
Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools.
ITIL: Knowledge of ITIL processes and procedures.
Responsibility
- Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
- Alert/Event monitoring
- Ticket life cycle handling
- Co-ordination between customers, resolver groups.
- Incident handling and escalation management
- Desktop/Laptop on-site and phone support;
- Printer/Fax support;
- Backup system support;
- -Updating current infrastructure;
- Deploying new equipment;
About the Employer
The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
HIREXA Solutions is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.
This is a very urgent role. Apply NOW with your updated resume in Word format.