Description
IT Service Desk Analyst
Our client, one of the areas best known companies, has a requirement for an IT Service Desk Analyst to join the team on a fixed term contract until the end of May. Working in the financial arena, you will be working with business customers and internal users, the role will involve providing 1st line support, call management, fault finding, problem solving, providing resolution for users hardware/software issues. This opportunity will offer you the chance to work for a market leading company who prides themselves on offering a good and supportive working environment.
Duties will include:
- Providing proactive and reactive 1st line support.
- Sharing best business practices and technical knowledge
- Ensuring all calls are logged within the IT Service Desk incident management system
- Ensuring all calls are updated and resolved within SLA Targets
- Reviewing and maintenance of the IT Service process
To be successful in this position you will have:
- Excellent communication skills
- Excellent customer service skills/background
- Genuine interest and passion for IT
- Good problem solving and analytical skills
- Ability to work in a fast paced environment
- High level of quality focus and attention to detail
- A good Knowledge of the IT industry and its use within a business
You will be required to be flexible and willing to undertake a wide variety of challenging tasks which will give you great exposure to an International IT who support over 3000 employees.
If this is of interest please contact us for further details.