Description
Microwave Engineer - Contract - Accra, Ghana
We are looking for an experienced Microwave Engineers, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues.
Required Technical Competencies:
* At least 5-6 years experience, with in-depth troubleshooting skills on Ericsson transmission nodes.
* At least 5-6 years of experience in a customer support environment.
* Ability to independently deal with complicated technical issues and problems.
* In-depth SW and HW troubleshooting skills on SO EM, IPTNMS, Minilink, ML TN, OMS.
* Ability to trace and modify software to localize the faults.
* Knowledge on various technologies eg UMTS, GPRS, EDGE, WCDMA, GSM
* An SME who is able to interact with the CNS organization to understand and clarify customer issues and work with PLM organization for advanced troubleshooting and trouble reports.
* Experience on Customer Support Tools like SMS, KCS, MHWeb.
* Excellent Communication skills required (Both written and oral).
Local candidates would be preferred due to end rate to client.