Description
For my client, I am looking for an Service Manager Connectivity, in Eindhoven if you are interested, than please send your CV to (see below)
Service Manager Connectivity, Eindhoven
Start: ASAP
Duration: end of 2017
Full time
Market rate
English is a must, Netherlands is good to have
Job Mission
The Connectivity Service Manager is responsible for the Connectivity services (DC-LAN/LAN/WAN), through-out the entire lifespan. He or she makes sure that from design till operations, the customer requirements are met.
Tasks and responsibilities:
- Negotiate Service Level Agreements, ensuring all processes and underpinning contracts with external suppliers are appropriate, measurable, reported and regularly reviewed (including show-back w.r.t. total cost of ownership)
- Ensure technology services and infrastructure plans are in place to deliver the agreed capacity and performance targets in a cost effective and timely manner
- Management of the life cycle of all service-affecting problems with the aim of preventing incidents from happening or minimizing their impact
- Involvement during project initiation to provide Service management input and continued involvement through-out the Design and Transition phases.
- Activities will include the creation and ongoing ownership of the required Service management deliverables.
- Act as a service consultant for potential new demand.
- Build and maintain key relationship management with internal and external partners
- Communicate and align with the various stakeholders within IT about the changes/projects in order to set the right expectations, agree on down-time slots, etc.
- Make them aware about the Connectivity standards and help them to make use of those standards.
- Deliver Pro-active input into Project Management Process, -Governance and -Documentation improvements.
Experience:
- Sound knowledge of service management (ITIL, BiSL, Cobit, .)
- At least 6+ years of experience in a role as service manager in an international company, with interfaces towards employees and managers at all levels of the organization as well as outside vendors and service providers.
- Generic knowledge of Connectivity solutions and technology.
- Proven experience of organizational skills in a working environment
Education:
- Master or Bachelor
Personal Skills:
- Decisive, Flexible, Ownership, Common sense, Result oriented are the keywords
- Strong communication skills, both verbal and written
- Ability to motivate people
- Have or quickly develop a network in the organization
- Service and customer oriented
- Entrepreneurial
- Excellent analytical and negotiation skills
- Excellent English communication and presentation skills. Command of the Dutch language is a pro.
Context of the position:
The IT division supports information management, infrastructure and key business processes.
On the infrastructure side this encompasses Network (LAN/WAN), Telecommunications, Workplaces, Datacenter services and software required.
On the process side it includes support of key business processes, divided in 4 clusters, being: Product, Market, Corporate Support and Operations Cluster.
The Service Manager Connectivity reports to the Manager Connectivity Services within the IT Operations & Infrastructure department.
He or she has interfaces with the world-wide internal customer, with the various IT internal groups and with external IT service providers and IT vendors.