Description
IT Desktop and HP Printer Support Analyst
Job Title: IT Desktop and Printer Support Analyst
Company: Direct IT Recruiting Inc.
Location: Toronto
Status: 6 Month Contract
Job Category: Infrastructure
Career Level: Intermediate
Work Experience: 2+ years help desk, MCSE, HP Printer Support, desktop support, imaging, IMAC, VBS, PowerShell, Batch
Industry: Financial
DESCRIPTION:
The successful candidate will be working as a member of the IT Service & Productivity support team, providing printer and general desktop support to the company's technology and platforms.
- 50% providing printer support and general support duties - including but not limited to; troubleshooting common issues, toner replacement, parts replacement, vendor management
- 30% imaging, packaging, operational maintenance activities
- 20% setting up machines for new hires, moves, etc. (IMAC)
- Ensure printer up-time through timely response and efficient repair, while documenting troubleshooting/how to steps to ensure an element of knowledge capture
- With minimal supervision, completes assigned tasks, document updates, provides proactive updates via verbal/email
- Responsible for maintaining and supporting printers; document troubleshooting/how to steps to ensure appropriate knowledge articles are present
- Consistently updating corresponding incident records with resolution details while ensuring timely closure of issues
- Excellent organizational, analytical and problem solving skills
- Ability to communicate and interact effectively with team
- Ability to work independently, prioritize work assignments, meet deadlines and produce a significant volume of work.
- Resourcefulness, creativity and good judgment.
- Ability to provide technical and problem solving assistance to other staff
- Ability to lift and carry equipment in relations to moves, printer replacements, etc
SKILLS:
- Computer Science or equivalent degree/diploma
- 1-2 years experience supporting HP printers
- 1-2 years experience providing desktop technology support
- Must have good written and verbal communication skills
- Candidate must be able to work independently and as part of a team with minimal supervision
- Working knowledge of Scripting/packaging (VBS, PowerShell, Batch)