Description
Field Engineer is required ASAP to work onsite for one of our client.
Our Client is an ICT Services group consisting of several brands in 18 countries across Europe, Asia Pacific & Latin America with an extensive history that extends over 125 years. It has a complete portfolio of integrated ICT services for the large enterprise, SMB and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services.
Job Title: Field Engineer
Location: Leeds LS10 1AW
Type: 3 months rolling Contract
Rate: £100 per day for initial 4-6 weeks and then £20 per closed call
Role Purpose:
Taking direction from the Client IT Manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by the client. This is a mid-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing; configuring and supporting Windows based computers. General proficiency and knowledge and hands-on experience supporting Servers and network technology is also required to be successful in this position.
Duties include level 2 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, Servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, Servers, identity management and other integrated technologies is required. The incumbent must have experience supporting complex, integrated systems.
Job Requirements:
Responsibilities:
Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner.
To install, maintain and repair IT products such as PCs, Workstations, Printers, Terminals and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
Accountabilities:
- Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs and Printers
- Escalate calls within given time guidelines.
- Knowledge of operating systems, hardware and commonly used software and standard applications.
- Install and test desktop products.
- Perform backups and restores as well as data transfer on PC's, laptops
- Carry out upgrades and conversions including replacement of component parts eg keyboards, monitors, disks etc.
- Able to repair basic software configuration and set up problems.
Knowledge and Experience:
- Typically secondary/high school qualified with a relevant technical qualification and 6-12 months relevant work experience.