Description
Sopra Steria Recruitments large Blue Chip Client require a Service Desk Analyst. You will be working as part of a close and cooperative team, this role involves providing IT support to their internal customers, who use a wide variety of applications on a number of different platforms across the Group. The role involves answering incoming calls, or processing incidents raised by self-service, and using the information provided by the user to restore service as efficiently as possible.
As a Service Desk Analyst you will act as initial Incident Manager and will assess, escalate and co-ordinate each contact as needed. Based on the information received from the caller, you will provide full and accurate advice to their customers in a professional and courteous manner.
As well as enjoying working under pressure and as part of a team, you will have excellent Customer Service and Interpersonal skills. You will have strong analytical abilities and be able to problem solve, manage your own time well and meet work-based targets. You will have previous IT experience and an understanding of the Service Desk function and its role within IT.
Skills & Qualifications Required for Job:
- Excellent customer service skills
- Exceptional interpersonal skills
- A good understanding of, and passion for, IT
- Excellent communication skills
- Strong analytical skills
- Ability to work under pressure and as part of a team
- Ability to problem solve and manage your own time
- Understanding of the Service Desk function and its role within IT
- Good understanding of IT Security Policies.
Knowledge and experience of the following products
Active Directory, Microsoft Office including Outlook ), Exchange, ServiceNow, Windows 7-10 Environments, Citrix Environments, Skype for Business.
This role is for an initial 3 months and the client is looking to get people started ASAP