Description
Job Summary
Operation Engineer is expected to analyze, troubleshoot and verify the production issues related to an application. The scope could include the installation, upgrade, integration and testing of solutions from Operating Systems to Applications (both Ericsson and 3PP).
Responsibilities & Tasks
- Provide Tier II support for a wide range of business applications across the company including deployment, support, maintenance, monitoring where required
- Work on problems/projects of diverse complexity and scope
- Prepared to lead and drive outage bridges, war room situations.
- Participate in design review meetings and provide impact assessments as part of IT projects
- Provide 24X7 on-call rotation support for all high severity issues using independent judgment in selecting methods and techniques to provide solutions
- Effectively manage multiple issues and properly prioritize and manage them to ensure timely resolution through established incident/problem management practices
- Troubleshooting of production issues related to node/network/system
- Plan the implementation of the production fixes
- Perform system verification (testing) of the patches and configuration
- Identify and drive improvements & optimizations
Position Qualifications Core Competences:
- Broad Technical Acumen
- Problem Solving and Troubleshooting Ability
- Creative Thinking
- Excellent verbal and written client/internal communication knowledge
- Attention towards details.
- Ability to work on multi-tasking activities.
- Coordinate activities, resources, tools, and information.
- Driving up unresolved issues.
- Ability to work and take decision independently.
Preferred Skills:
- Teamwork & collaboration skills
- This is a customer facing role they should also have excellent communication
Ericsson Product Knowledge:
- MSDP (Multi-Service Delivery Platform)
- ECE (Ericsson Composition Engine) Domain/Technology/Knowledge Required:
- Value Added Services (VAS), Service Delivery Platforms (SDP) and Service Enablement (SE)
- Open-source adaptations
- API exposure
- Data analysis
- Linux/UNIX
- SOAP, REST, TCP/IP, HTTP
- Familiar with HW (HP, EMC, Blade systems, Storage arrays - SAN)
- Networking knowledge (TCP/IP, switch config, IP troubleshooting - Snoop/Sniff/Packet analysis)
- Scripting (Shell/JavaScript/SQL)
- Database knowledge (SQL, Oracle systems)
- VMWare (experience working with VMWare ESXi, VSphere)
- System Verification experience and use of tools (Selenium, SOAP UI, JMeter)
- Work Experience on Troubleshooting Tools (WireShark, TOAD/SQL, WireMock, Tcpdump)
Education Requirement:
Bachelor or Master's degree or foreign equivalent in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or related field