Description
Candidate must be eligible to work in EU country.
Profile Description
In the role of a OSS Service Engineer, you will be responsible for the implementation, integration configuration, upgrade of OSS-RC. You will be working mostly through the Establishment, Realization & Handover phases.
You will provide technical service and support to new and existing customer networks, troubleshoot and resolve problems in order to stabilize and optimize customer networks.
You will be required to act as the technical lead for solutions, with a high level of Customer interaction and co-ordination with Operations & Competence Centers, Product Development Units and Customer Technical Teams.
Responsibilities & Main Activities
- Perform Installation, Configuration, Integration, Upgrade and Testing/Verification and customization of OSS-RC, systems into Customer's Networks following the approved plan, design and site configuration data within a given framework and in accordance to contract specification
- Lead projects as a technical coordinator
- Reporting of activities & documentation of work
- Prepare customer workshops, providing solution and technical expertise and make solution presentations
- Identify add on sales opportunities via a close cooperation with the customer in the delivery project
- Participate in pre-sales activities including service cost estimations
- Actively participate in knowledge sharing processes and activities within the team and with OSS communities
- Interact with customer, 3rd Party suppliers, and other Service Delivery organization
- Interface internally to project Managers, Solution Architects, Services Engineers during projects and with SDMs and support organization while doing support
- Interface externally, with Customer Technical staff and operation managers.
- Handling of customer emergencies of performing a 24/7 on-call shift with the other team members
- CSR handling including the collection, analysis of data, troubleshooting deliver Remedy & restorations and produce solutions according to committed service level and lead-time