Description
Laboratory Systems IT Support Engineer required to join a global project in Dublin for a 12 month initial contract. The IT Lab Systems Support Engineer will provide day to day IT systems support, maintenance, and technical solutions/guidance for a range of systems in a modern Integrated Laboratory in the Life Sciences industry.Role and Responsibilities:
- The support and maintenance of all IT aspects of Laboratory computer systems, applications and Servers.
- Respond to IT issues and troubleshoot IT issues associated with instrument Servers/workstations/networks.
- Perform hardware and software changes and upgrades as needed in conjunction with the validation team.
- Perform ongoing IT maintenance such as system monitoring, alarm/event analysis, user setup, security policy updates, Periodic reviews, software back-up and restore.
- Ensure that all IT aspects of Lab systems are kept in a compliant state, and that all maintenance and system enhancement activities are carried out in a compliant manner in accordance with company policies and SOP's.
- Document all incidents, support issues and changes using the services management and change management tools.
- Work with the IT Lead Engineer and Users to support enhancement requirements.
- Develop/Modify/Update SOPs/Work Instructions and Business Process and data flows for each system, and its interfaces.
- Collaborate with vendors to resolve technical problems as required.
- Support Qualification and Validation activities.
- Bachelors or Master's Degree in Engineering, Information Systems, Computer Science.
- At least 5 years' experience providing hands-on IT systems support in the biotechnology or pharmaceutical industries.
- Strong communication skills.
- Experience of working with Windows Server , Windows XP, Active Directory, Firewall setup, Anti-Virus, TCP/IP, DNS, DHCP, working knowledge of LAN/WAN infrastructure, networking protocols, switch configuration, databases.
- Working knowledge of LAN/WAN infrastructure, networking protocols, Switch Configuration.
- Proven success working well in a team environment.
- Ability to work independently with minimum direct supervision.
- Experience with designing information interfaces, data conversion, and network and infrastructure fundamentals.
- Experience of Pharmaceutical Industry Regulations cGMP/cGLP, 21 CFR 11 and EU Annex 11 compliance requirements.
- Work with all disciplines in an operational Laboratory environment: QA, CSV, QC, Laboratory operators and with all levels of the organisation.
- System vendors & Service partners such as HP.
- The Corporate Laboratory Systems team responsible for enterprise Lab systems.