Description
My client who is a global Systems Integrator has an urgent requirement for a Service Desk Analyst on a 4 month contract in Copenhagen, Denmark. You will be working on a service deck acting as a single point of contact for the client's users and as dispatch for 2nd/3rd level client applications and infrastructure support.
Your main responsibilities will be:
- IT support by telephone
- Receipt and recording of all contacts in accordance with the agreed service targets
- Solving operation and first line support cases
- Escalation and coordination of 2nd and 3rd line support
- Major Incident involvement and coordination
- Coordination with the customers 3rd party vendors
- Monitoring the alerts from SCOM among others
- Provide customers with status notifications and handling escalations
- Close coordination, communication and working relations with other operations departments.
- Optimization of workflow in Service Desks - ITSM Tool, Knowledge base etc.
Requried Skills/Experience include:
- Must be fluent at communicating in both Danish and English
- 3 years of experience working on a service desk for an anterpprise level customer
- Knowledge of the core ITIl processes (Incident and problem management)
- Broad IT knowledge, to perform technical and functional work
- Good communication skills
- Ability to independently produce external communication
If this has sparked your interest and you think that you match the skill set then please send the most up to date copy of your CV.
Regards,
Chris