Description
Chinese/English Speaking Desktop Support Engineer
An exciting opportunity has arisen for a Chinese/English Speaking desktop Support Engineer to join well established blue chip organisation based at their prestigious offices in Beijing.
As a Desktop Support Engineer you will have:
. Two to three (2-3) year's experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
. Ability to lift/move computer equipment weighing up to 50Lbs.
. Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
. Experience with Anti-spyware and Anti-virus software.
. Some usage Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP.
. Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by Company.
. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company.
. Good written and oral communications skills with clients and management
. Good people skills.
. All onsite engineers shall be bilingual, they shall be able to speak the in country's local language as their primary language and a good working competence in English as secondary language as standard