Description
Chinese/English Speaking Desktop Support Engineer
An exciting opportunity has arisen for a Chinese/English Speaking desktop Support Engineer to join well established blue chip organisation based at their prestigious offices in Tianjin.
As a Desktop Support Engineer you will have:
.Two to three (2-3) year's experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
.Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
.Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
.Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
.Ability to lift/move computer equipment weighing up to 50Lbs.
.Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
.Experience with Anti-spyware and Anti-virus software.
.Some usage Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP.
.Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by Company.
.Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company.
.Good written and oral communications skills with clients and management. Good people skills.
.All onsite engineers shall be bilingual, they shall be able to speak the in country's local language as their primary language and a good working competence in English as secondary language as standard