Description
Infrastructure/Dev Ops Support Engineer, Middlesex - 3 months
Working in a DevOps team providing 2nd and 3rd line support in a Dev Ops environment, you will provide application technical support to the assigned business unit, ensuring that incidents and problems that may occur are resolved in line with the relevant OLA and SLAs. Act as a technical focal point when required; such as when a major incident occurs. You will lead and mentor the junior team members. Also, participate in and contribute to the Continual Service Improvement Plan to drive higher service performance and availability whilst at the same time exercising good cost control.
Key Responsibilities
- Provide support services to deliver the required system availability, reliability and performance necessary to underpin business operations.
- Provide 2nd and 3rd line application support that includes Fix on Fail', management of defects and change requests, support requests, proactive performance monitoring and management.
- Assist in the creation and optimisation of 2nd and 3rd line support processes.
- Using the in house ITSMF tools track all software service-related Incidents and Problems.
- Provide technical support to assist in resolving Major Incidents, including participating in technical war rooms meetings and communicating to senior management the status and progress of them. Ensure that effective Root Cause Analysis and linked actions are undertaken to prevent the recurrence of incidents.
- Work in collaboration with 3rd party software vendors to ensure services meet or exceed their contract obligations.
Specific Skills
- Proven experience in a similar role within the digital space.
- Experience of working in a DevOps team or a similar multi skilled team in a technically demanding function.
- Experience of Windows
- Any experience of supporting Microsoft Dynamics
- Ansible
- 2nd and 3rd support experience
Key words - Dev Ops - Devops, Dev-Ops