Description
Highly Motivated customer Support Engineer required to join Global Technology and Communications company. This is an excellent opportunity to work within a key customer account. The role requires a highly motivated, quick to learn experienced Support Engineer with a strong focus on customer service
Main Responsibilities/Duties:
- Provide proprietary application support at a major customer site.
- Rapid response to live system issues
- Provide Investigation response, progress & resolution
- Feedback detailed analysis of any software defects to the appropriate development team, including project management where required.
- Proficient and timely installations of Cisco headend components for both live and test customer systems
- Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group
Technical Skills:
- Digital Broadcast/CA/DRM/VOD system experience
- Proven support experience in a Linux/Oracle/IP environment
- Good relational database SQL skills
- Good Unix Shell Scripting skills
- Good knowledge of applications running in a TCP/IP network environment
- Solid end-to-end troubleshooting skills
Interpersonal Skills
- Excellent customer service skills
- Self-motivated and self-sufficient
- Ability to work effectively within a team, and share knowledge across the group
- Ability to communicate effectively at technical and managerial level
- Ability to flourish in a high pressure, fast moving customer facing environment
Apply now for immediate interviews
Flint are a provider of managed services to the ICT industry