Description
Sopra Steria Recruitment is working in partnership with a major public sector client in the UK. We are currently recruiting a Field Service Engineer for an initially 3 month rolling contract based in Sheffield.
Responsibilities:
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Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, and Printers (desirable), but mainly on hardware break fix to ensure all contractual SLA's are met and delivering in a timely manner
To install, maintain and repair IT products such as PCs, Workstations, Printers, Terminals and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
- Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs and Printers
- Escalate calls within given time guidelines.
- Knowledge of operating systems, hardware and commonly used software and standard applications.
- Install and test desktop products.
- Perform backups and restores as well as data transfer on PC's, laptops
- Carry out upgrades and conversions including replacement of component parts eg keyboards, monitors, disks etc.
- Able to repair basic software configuration and set up problems.
Essential experience:
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Typically secondary/high school qualified with a relevant technical qualification and 6-12 months relevant work experience.
Sopra Steria Recruitment Limited acts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates would be contacted via Call/Email.
Apply now to know more..!