Description
Critical Incident Manager/Service Management/E-commerce/Agile
For our international client in the center of Holland we are currently looking for a Critical/Major Incident Manager to join their team on a long-term contract. You must feel comfortable driving technical teams on conference calls/bridges/chats etc. to resolve major/critical incidents and at the same time be able to communicate with the stakeholders.
Requirements
- Working knowledge of IT service management (Incident, Problem, Change and Knowledge Management)
- 3-5 years' technical experience working with consumer facing (E-commerce) software applications and Front Office/Back Office retail systems.
- Ability to drive a technical team of support engineers during Critical/Major Incidents
- Able to communicate and translate business impacts, status, action plans and timelines during CIM/MIN both at a technical and business level to leadership/stakeholders.
- Background with ITIL or Lean
- Familiarity with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, VMs, Windows, Linux and AWS
- Able to implement Real Time monitoring for complex business processes delivered by technology.
- Prior experience with agile methodologies, performance engineering and automation tools