Description
Bank of America Merrill Lynch are currently looking for a Settlements Analyst to join their London based team on an initial 6 Month Contract.
Emerging Markets team are responsible for the settlement of trades across entities in 33 Emerging Markets. These markets are high profile with significant risk. Without the appropriate level of support the firm are at risk of buy ins and penalties which are a financial loss and have a reputational impact.
We have had a contractor in this role since the leaver left the department.
Main point of contact for EMEA based Clients for settlement related queries within BAML across Emerging Markets for MLI, MLIPB, MLPFS and Stock Loan. Candidate must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BAofML departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BAofML to ensure all clients' needs are met.
Responsibilities
- Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the Emerging markets
- Timely response to client queries regarding the settlement of their trades
- Client Fails Reporting
- Buy in avoidance
- Liaising with other internal departments to ensure timely resolution of Client fails
- Involvement in ad hoc projects for new processes or industry initiatives
- Breaks investigation and resolution.
Requirements
- Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner.
- Excellent communications skills and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Knowledge of Settlement/Operations in Emerging markets
Bank of America Merrill Lynch is an equal opportunities employer.