Description
Support Engineer (Voice)
A Support Engineer is urgently required for a long-term contract position with a market leading client based in Poland.
The Support Engineer will IDEALLY have the following skills and experience:
- Extensive technical knowledge of the NICE Perform and Verint Recording system.
- Experience using SQL Server, Reporting Services Data mining, Business Intelligence (BI)
- Strong technical support skills with a minimum of 5+ years' experience supporting,troubleshooting, and configuring voice recording systems.
- Experience in supporting Voice infrastructure
- Good understanding of VoIP architecture
- Good understanding of VoIP protocols including SIP and H323
- Good understanding of SIP trunking
- Good understanding of IP network (Switching and Routing)
Knowledge Areas:
- Experience in supporting Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
- Experience in supporting Genesys Telephony Systems
- Experience in supporting Computer Telephony Integration (AIC, Genesys, Cisco ICM)
- Experience in supporting Session Border Controller preferred ACME Packet, Oracle, Covergence
- Supporting Cisco Telephony Systems (Cisco CUCM, UCCX)
- Windows Server, Linux (RHEL) and Solaris OS systems
- Good understanding of traffic erlang calculation
- DBs Oracle 11g
- LAN/WAN technology
- Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments
- Contact centre solutions including IVR, Aspect Dialers
- Knowledge of IP Addressing and Access Control Lists
- Understanding of Firewall technologies
Duration: 12months +
Rate: Excellent
Location: Warsaw, Poland
Please forward your C.V now to avoid disappointment!
Immediate interviews taking place!